Storytelling
What’s your story?
Could a customer tell it for you?
Try it. Ask one of them why they picked you, in a sentence or two. If they start listing features, you don’t have a story yet.
Patagonia has one. In September 2022 Yvon Chouinard, who started the company in 1973 to make climbing gear, gave it away. His family put the voting shares in a trust and the other 98 percent in a nonprofit. The letter on the website said Earth is now our only shareholder. Every dollar the business does not need goes to fighting the climate crisis, about $100 million a year. Customers tell that one for them.
Yours doesn’t have to be that big. It has to be true, and short enough that a customer can say it to their business partner over lunch and get it right.
We ask for it in the first week, before anything else gets built.